Refunds and Returns Policy
At EUWeightLoss.com, we value the trust our customers place in us. Our priority is to provide safe, authentic, and high quality products. We understand that sometimes situations may arise where you may need to request a refund or return. This policy explains how refunds and returns are handled, ensuring transparency and fairness for all our customers across Europe.
Eligibility for Returns
Products must be unopened, unused, and in their original packaging.
Returns must be initiated within 14 days of receiving your order.
For health and safety reasons, we cannot accept returns of opened or partially used products.
How to Request a Return
Contact our Customer Support Team at info@euweightloss.com within 14 days of delivery.
Provide your order number and a brief explanation for your return request.
Our team will guide you with the return shipping address and further instructions.
Please note: Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
Refund Process
Once your returned item is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original method of payment within 5-10 business days.
Refunds cover the product cost only. Shipping charges are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you received the wrong item:
Contact us immediately at info@euweightloss.com.
Provide your order number and photos of the issue.
We will replace the item at no additional cost or issue a full refund.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
Opened or used products
Items returned without original packaging
Products returned after 14 days of receipt
Cancellations
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been shipped.
Once shipped, cancellations are not possible. You may request a return under the conditions above.
EU Consumer Rights
Our policy is fully compliant with European Union consumer protection laws. This means that you are entitled to a 14-day right of withdrawal on eligible online purchases. We are committed to respecting and upholding these rights for all our customers.